We are committed to Accountability At New World Hospitality, we have seen firsthand how direct experience drives success. With that in mind, our personalized, hands-on approach to hotel management is crucial to consistent results and increased profitability. We are accountable to you, and your success and satisfaction are what matters most to us.
We believe in Measurable Results With a solid reputation for producing consistent, measurable results in all areas of hospitality management, our knowledge and expertise go above and beyond the ordinary. Place your trust in New World Hospitality and you’re guaranteed to succeed.
Communication is Key We believe communication is the first key to success, which is why every property managed by New World Hospitality receives senior-level management attention. Our executives are operators at heart and use their vast years of experience to implement proven strategies based on the needs and goals of your organization.
How Storytelling Can Drive Revenue for Your Hotel To Woo, Your Guests, Discover Their Passions What does your target market love, enjoy, or cherish? Combine the most riveting parts of your hotel’s story. For the leisure or transient market, consider which aspects of your hotel story will be most appealing to them. These are people that are interested in the experience your hotel offers. These individuals are here to explore, work, be tourists, and relax at your hotel. Consider which onsite amenities appeal to this group. Perhaps there’s a special romantic dinner package, or an outdoor adventure family package. Maybe your restaurant hosts a
Hotel Investors Mistake you don’t want to make It’s no easy path to being a hotel owner. The hospitality industry is fiercely competitive, and constantly changing to meet the needs of the customers. Yet, there are great opportunities for financial rewards if success is achieved. With the New Year rapidly approaching, there’s no better time to take a look at some of the biggest hotel owner mistakes made. By contemplating mistakes you might have made, or hope not to make, you can arm yourself with the best weapon of all – knowledge. Here are our top 5 hotel owner mistakes you don’t
Best Rates on Competition Rather Than Value Justify the value the customer receives. If your hotel doesn’t have a pool or jacuzzi, and all the other competing hotels do, then a guest surely won’t expect to pay the same rate at your hotel. If your hotel does, in fact, have rates that are higher than the value, the business will be hurt by a lack of return guests. Don’t expect positive reviews or even guest recommendations. The price must always reflect perceived value. Be sure to audit your rates annually and adjust them to reflect the experience and value offered.
Staff Exploitation The staff can make or break a hotel. It’s that simple. Happy and satisfied staff will strive to do the best possible job. On the flip side, unhappy and mistreated staff may adopt attitudes of apathy, or even purposefully sabotage operations to a certain degree. If a guest has a negative or less than positive, interaction with a team member, you can bet that a negative review will materialize. How does exploitation occur? Many ways. It could be as simple as staff being underpaid or as complex as management systemically preventing adequate training and promoting. There are a few key
Ignore Reviews For whatever reason, many are convinced that ignoring reviews on third-party sites like Yelp is OK. This is entirely not true and one of the biggest hotel owners mistakes you can make. We can all agree that there will be the occasional whiny guest that simply enjoys complaining and causing trouble. Yet, the vast majority of reviews are from regular people who experienced something negative, minor or otherwise. Every review must be attended to. This is your chance to get free insight. To find out what needs improving so that your hotel can be as successful as possible. When positive reviews surface – celebrate!
Going with The Wrong Brand You cannot do it alone, and you shouldn’t have to. Finding the best fit for your hotel in terms of a brand is instrumental in your hotel’s success. The biggest mistake hotel owners make in this department is not shopping around enough. Your hotel operator or brand is like your significant other in many respects. You need to have open communication, respect one another’s opinions, experiences, and visions, and at the end of the day – you need to make one another better. Don’t go with the first brand that schmoozes you, shop around. A
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